Service or Replacement

You have the wrong size or the number of an article the product does not comply with the description or simply you changed your mind? Don't worry active the request made within 30 days from the date of purchase.

What should you do?
Fill out the return form that you find in the package.

How?
You get several modes:

  • By calling our customer service at 080 6977167
  • By sending an Sms WhatsApp to +39 3925239642
  • By sending an E-mail to the address customer@qualitysport.com

Once received the return request Quality Sports will confirm to you within 24 hours if it was accepted, (Saturday and Sunday are excluded).

How long you have to wait?
Once arrived in our warehouse, your product will be subjected to quality control within three working days. As soon as the control quality will have a positive result, you will be refunded through PayPal if you have used the system of payment by credit Card. Or you will receive the refund by bank transfer. We will forward your information to our administration, who will issue the transfer within two business days from the close of the return procedure.

Shipping costs
Both made by Bank Transfer or through an Immediate Refund you will be refunded the value of the order.
Please note that any expenses of delivery are not refunded.

As you will have to return the product to Quality Sports?
Quality Sport provides you the convenience of being able to require with the greatest of ease, the withdrawal of your product, home or at our point of sale affiliate. In addition, to facilitate even more the operation, together with the confirmation of the acceptance of the return request you will receive an e-mail with all the directions to pack and ship properly to the product.
We will not accept returns shipped individually or not entrusted to the courier charge.

Fill the practice of return
Inside the packaging of each product purchased on qualitysport.com you will find the return form that you must fill in correctly.

Size change and the replacement of a product
If you want to replace the product that you received with another product or change the size, please follow the normal return procedure by selecting the option for repayment by Rimborso Immediate, which we remind you is only available for registered users on qualitysport.com. Once you have these you will be credited, you can use them immediately to make other purchases qualitysport.com.

Make a product in-store
Quality Sport offers you the possibility to return the products purchased online and also in their points of sale. To do this you must return the product properly packaged in its original packaging, with original labels, accompanied by its invoice. It is not possible to make via the online purchased products in the store.

At the time of the request made, the credits for a new purchase are issued automatically. Before proceeding to a refund or a shipment of any new order placed using the credits received, qualitysport.com reserves the right to assess the condition of the returned product. Are not rendibili products without the original box, without tags or original used.