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Before purchasing on www.qualitysport.com we invite you to read these general conditions. The conditions listed below are considered accepted every time a purchase is concluded. These conditions govern the relationship between:
- the seller Top Sport Srl with sole shareholder, VAT number 03775980729, telephone number +39 0806977167 e-mail customer@qualitysport.com, with registered office in Casamassima (Ba), SS 100 KM 17,500 c / o Baricentro Lotto 20 / B MO. 4-5-6, Italy (hereinafter `` Company '')
- the buyer (hereinafter referred to as '' Customer '') who makes online purchases on the website www.qualitysport.com (hereinafter referred to as the '' Site ''), and who declares to act as a consumer - natural person, with unrelated to any commercial, entrepreneurial or professional activity carried out - and to be of age.
These conditions are dictated in accordance with the provisions of Part III, Title III, Chapter I, of the Code of
Consumption, Legislative Decree n. 206/2005 and subsequent amendments regarding electronic commerce.
ARTICLE 1 - Object of the contract
With these general conditions of sale, the Company sells and the Customer remotely purchases the movable goods offered on the Site.
ARTICLE 2 - Acceptance of the general conditions
The Customer undertakes to read these general conditions of sale before proceeding with the confirmation of his order and is required to accept them during the purchase procedure. The link to these conditions is available in the footer of each page of the Site and during the purchase procedure, so that the Customer can save a copy.
ARTICLE 3 - Conclusion and effectiveness of the contract
By completing the electronic order form on the Site, the Customer sends a purchase proposal to the Company.
The sales contract is concluded only when the Company sends the Customer an e-mail confirming the order that contains the following data: indication of the Customer, delivery address, order number, price of goods, delivery costs.
The Customer is required to verify the correctness of the data contained in the e-mail and immediately notify the Company of any errors.
Before sending the order confirmation, the Company reserves the right to ask the Customer, via e-mail, for further information with reference to the purchase order made on the Site or not to proceed with a purchase proposal, always informing the Customer via e-mail, if the data appears incomplete or correct or the Customer cannot be qualified as a consumer who is a natural person, with purposes unrelated to his own commercial, entrepreneurial or professional activity possibly carried out.
In the latter case, the order will be adjusted, the price, if paid, refunded and the customer informed as soon as possible.
ARTICLE 4 - Availability of products
The availability indicated on the site must be considered indicative since the presence of multiple users can determine the sale of the product before sending the order confirmation.
Furthermore, the product may turn out to be unavailable even after sending the order confirmation e-mail.
In this case the order will be rectified, the price refunded and the customer informed as soon as possible.
ARTICLE 5 - Description and representation of the products
The product page contains the main characteristics of each good sold on the Site and the Customer must refer to these.
The Company describes the products as closely as possible to reality and on the basis of the information provided by the respective manufacturers. However, errors, inaccuracies or differences are possible, also in consideration of the particularity of the products sold.
The photographs on the site do not constitute a contractual element and are only representative. Furthermore, the particular conditions in which the products are portrayed (light, position, angle) as well as the characteristics of the instrument used to acquire the images may affect the perception of the product.
ARTICLE 6 - Prices and shipping costs
The prices indicated on the Site are expressed in Euros and all include VAT as required by law.
Shipping costs and estimated delivery times are calculated as follows:
COUNTRY: ITALY
DELIVERY TIME:
1-2 BUSINESS DAYS (from order processing)
PRICE: €4.99 (for orders under €49.99)
IN DISCONVENIENT LOCATIONS (according to the list of our couriers) DELIVERY TIMES MAY BE EXTENDED.
COUNTRY: GERMANY
DELIVERY TIME:
- 3-5 WORKING DAYS
- PRICE: €10.99
COUNTRY: BELGIUM - AUSTRIA
DELIVERY TIME:
- 4-7 WORKING DAYS
- PRICE: €12.99
COUNTRY: LUXEMBOURG
DELIVERY TIME:
- 4-7 WORKING DAYS
- PRICE: €14.99
COUNTRY: NETHERLANDS
DELIVERY TIME:
- 4-7 WORKING DAYS
- PRICE: €10.99
COUNTRY: CROATIA
DELIVERY TIME:
- 5-10 WORKING DAYS
- PRICE: €15.99
COUNTRY: HUNGARY
DELIVERY TIME:
- 5-10 WORKING DAYS
- PRICE: €12.99
COUNTRY: SLOVENIA
DELIVERY TIME:
- 5-10 WORKING DAYS
- PRICE: €12.99
COUNTRY: FRANCE
DELIVERY TIME:
- 4-7 WORKING DAYS
- PRICE: €11.99
COUNTRY: CZECH REPUBLIC
DELIVERY TIME:
- 5-10 WORKING DAYS
- PRICE: €13.99
COUNTRY: DENMARK
DELIVERY TIME:
- 5-10 WORKING DAYS
- PRICE: €13.99
COUNTRY: POLAND
DELIVERY TIME:
- 5-10 WORKING DAYS
- PRICE: €11.99
COUNTRY: SLOVAKIA
DELIVERY TIME:
- 5-10 WORKING DAYS
- PRICE: €12.99
COUNTRY: BULGARIA
DELIVERY TIME:
- 7-21 BUSINESS DAYS
- PRICE: €13.99
COUNTRY: ESTONIA
DELIVERY TIME:
- 7-21 BUSINESS DAYS
- PRICE: €13.99
COUNTRY: LITHUANIA
DELIVERY TIME:
- 7-21 BUSINESS DAYS
- PRICE: €11.99
COUNTRY: PORTUGAL
DELIVERY TIME:
- 7-21 BUSINESS DAYS
- PRICE: €13.99
COUNTRY: FINLAND
DELIVERY TIME:
- 7-21 BUSINESS DAYS
- PRICE: €14.99
COUNTRY: GREECE
DELIVERY TIME:
- 7-21 BUSINESS DAYS
- PRICE: €13.99
COUNTRY: ROMANIA
DELIVERY TIME:
- 7-21 BUSINESS DAYS
- PRICE: €12.99
COUNTRY: SWEDEN
DELIVERY TIME:
- 7-21 BUSINESS DAYS
- PRICE: €13.99
If due to a technical or IT error or other unforeseeable causes the order carries a price such as to appear disproportionate in excess or in defect compared to the market value of the asset, the Company may cancel the order and refund within 14 days. the amount paid by the Customer.
ARTICLE 7 - Methods of payment
The Company accepts the following payment methods for purchases made on the Site:
- PayPal. In the case of payments via PayPal account, the compilation of the data and confirmation of the payment will take place, safely, on the PayPal.com site of PayPal Europe S.à rl et Cie, SCA), operator that deals with online payments on behalf of the Company. . The Company is not able to know the information sent by the Customer, which will be transmitted via a secure connection directly on the PayPal.com site. The data used by the Customer will not be archived by the Company which therefore, in no case, can be held responsible for any fraudulent use of the same at the time of payment for purchased products.
- Credit cards and other methods through the platform used. In the case of payments by credit card or other accepted methods, the compilation of data and confirmation of payment take place securely through a third-party payment gateway that deals with online payments on behalf of the Company. The Company is not able to know the information sent by the Customer, which will be transmitted via secure connection directly to the payment gateway site. The data used by the Customer will not be archived by the Company which therefore, under no circumstances, can be held responsible for any fraudulent use of the same at the time of payment for the purchased products.
ARTICLE 8 - Shipping and delivery methods
The Company will only accept orders to be delivered in the territories described in art. 6.
The shipment normally starts from the Company's warehouse within forty-eight working hours from receipt of payment and takes place by express courier (usually Italy by express courier BARTOLINI, SDA EXPRESS and abroad via GLS) to the address indicated by the customer in the purchase process.
Delivery will generally take place within the times indicated in art. 6, and in any case no later than 30 days from the date of receipt by the customer of the order confirmation e-mail, except for unforeseeable and exceptional events or reasons not attributable to the Company.
If the first delivery attempt is unsuccessful, the courier will make a second attempt. If the second attempt is also unsuccessful, due to the absence of the recipient or refusal, the package will remain in storage at the courier's warehouse for 5 working days. After this date, if the Customer has not activated to collect the package, it will be returned to the Company.
From the moment the purchase is concluded, the package cannot be refused except in the event of tampering or suspicion of damage to the contents caused by an alteration of the package. Once the goods are delivered by the courier, the customer is required to check that the number of packages corresponds to what is indicated in the transport document, that the package is not tampered with, damaged or altered, even in the closing materials (for example adhesive tape). If at the time of delivery of the package the Customer finds such anomalies (to the wrapping or to the content) he must accept the package by putting the word RESERVE on the Courier's proof of delivery and contact the Company promptly. In the event that the package had been tampered with and, upon delivery, this had not been reported to the courier,
The Company assumes no responsibility if it is not possible to execute the order within the established times due to force majeure, unforeseeable circumstances, disruptions to the internet network and IT services. Each product is accompanied by a receipt, unless the Customer requires, at the time of the order and indicating all the data required by law, to issue an invoice. The invoice cannot be changed after it has been issued.
ARTICLE 9 - Right of withdrawal
The Customer can withdraw from the purchase without justifying the reason within 14 days from the day on which the delivery takes place, regardless of whether the delivery is received by the Customer or by a third party. If the Customer has purchased multiple goods through a single order and the delivery takes place separately, the term starts from the receipt of the last good.
To exercise this right, the Customer can send by e-mail (customer@qualitysport.com) or registered letter (address TOP SPORT SRL A SOCIO UNICO, VAT number 03775980729, CASAMASSIMA (BA), SS 100 KM 17,500 C / O IL BARICENTRO LOT 20 / B MO. 4-5-6, ITALY) a communication from which the decision to withdraw from the purchase or the standard withdrawal form referred to in Annex I, part B, Legislative Decree 21/2014 emerges explicitly (shown below).
In any case, the communication must indicate: name, surname, consumer address, order number, order date, date of receipt, the description and codes of the Products with respect to which the right of withdrawal is exercised, the number and copy of the document (invoice - transport document) proving the purchase of the order for which the right of withdrawal is to be exercised.
To meet the withdrawal deadline, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
The Customer must also return the goods within 14 days from the day on which he sent the communication referred to in the previous point, returning the product to TOP SPORT SRL A SOCIO UNICO, VAT number 03775980729, CASAMASSIMA (BA), SS 100 KM 17.500 C/O IL BARICENTRO LOT 20/B MO.4-5-6, ITALY, or by hand delivery to the same address during the opening hours of the shop.
The return costs are borne by the Company, while the risks of the return are borne by the Customer.
If the Client withdraws from this contract, all payments made in favor of the Company will be reimbursed, including delivery costs (with the exception of additional costs arising from the possible choice of a type of delivery other than the least expensive type of standard delivery offered by the Company. ), without undue delay. These refunds will be made using the same payment method used for the initial transaction, unless otherwise expressly agreed.
The product must be returned in its original packaging, with packaging and any accessories, with the identification tag attached and never removed as well as with the tax documentation. Furthermore, the product must be in a state that allows for resale (for example, it must not show signs that are not compatible with a mere test of the product). The Company reserves the right to check that the product is perfectly intact and that it does not show damage or tampering, as well as to withhold the refund until it has received the goods or, at its discretion, until the consumer has demonstrated that he has returned the goods.
Pursuant to art. 59 of Legislative Decree 206/2005, the withdrawal is excluded: if the product is made to measure or clearly personalized; for the supply of sealed goods which are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery.
ARTICLE 10 - Return policies
In addition to the rights established by law, the Customer can return the purchased products within 30 days of delivery, subject to the same exclusions provided for the right of withdrawal referred to in the previous point.
To exercise the return, the Customer must necessarily:
- Send an email to customer@qualitysport.com with name, surname, consumer address, order number, order date, date of receipt and reason for return;
- Wait for a confirmation email with instructions for collection by our courier;
- Fill in the RETURN FORM (DOWNLOAD HERE) following the instructions indicated;
- Insert the RETURN FORM in the package to be returned.
The refund of the amount paid - which will take place using the same payment method used for the initial transaction, unless otherwise expressly agreed - is subject to the following conditions:
- To return the goods with the courier appointed by the Company and according to the instructions for collection;
- To the return of the goods with packaging and any accessories, with the identification tag attached and never removed as well as with the tax documentation;
- To the return of the goods in the same conditions as when they were received (and therefore, by way of example, not worn, used or tampered with) and, more generally, in a state such as to allow their resale (for example, they must not show signs that compatible with a mere test).
The return costs are borne by the Company, while the risks of the return are borne by the Customer.
ARTICLE 11 - Legal guarantee of conformity
In case of receipt of products that do not comply with the orders, the Customer has the right to restore the conformity of the product by repairing or replacing the product. The Customer must report the lack of conformity to the seller within two months of discovery and the direct action to assert the defects is prescribed, in any case, within the term of twenty-six months from delivery.
By way of example and cannot be considered defects of the product: damage caused by the customer or third parties during the use of the goods (such as stains, cuts, burns), damage caused by incorrect washing, breakage of hinges due to mechanical jam.
To exercise this right, the Customer can send - by e-mail or registered letter to the Seller's addresses indicated at the top of the Conditions - a communication showing the exercise of the right.
In any case, the Customer must prove the delivery of the product by showing the receipt or the purchase invoice, or other documents which clearly show the date of the purchase and the delivery date.
ARTICLE 12 - Manufacturer's Warranty
All products on the Site benefit from a commercial guarantee from the manufacturer. The manufacturer's warranty will be sent, where applicable, together with the product and it is the customer's responsibility to keep it, together with the tax document.
ARTICLE 13 - Nullity of clauses
The nullity or ineffectiveness of one of the clauses of these conditions does not extend to the other agreements.
ARTICLE 14 - Applicable law and disputes
These General Conditions of Sale are subject to Italian law.
Any dispute is devolved to the exclusive jurisdiction of the Court of the place of residence or domicile of the Customer, if located in the territory of the State. If, on the other hand, the Customer has a residence or domicile in a territory other than the Italian state, the Bari court will have exclusive jurisdiction.
Pursuant to art. 14 of EU Regulation 2013/542, the Customer is made aware that it is possible to optionally resort to mediation procedures for the resolution of any disputes arising in the interpretation and execution of these conditions of sale by accessing the following site: https: // webgate.ec.europa.eu/odr.
In any case, the application of any more favorable and mandatory provisions provided for by the law of the country in which the Customer has his habitual residence is reserved.
ARTICLE 15 - Protection of personal data
With regard to the obligations prescribed by EU Regulation 2016/679, General Regulation on the protection of personal data, please refer to the information published on the Site, the links of which are also shown in the footer of each page.
ARTICLE 16 - Modification of the conditions
These conditions may be subject to changes and the date of publication of the same on the site is equivalent to the date of entry into force.
ATTACHMENT A - Model withdrawal form pursuant to Article 49, paragraph 1, lett. h)
Hereby I / we (*) notify the withdrawal from my / our (*) sales contract of the following goods / services (*)
Ordered on (*) / received on (*)
Name of the consumer (s)
Address of the consumer (s)
Signature of the consumer (s) (only if this form is notified on paper)
Data
The conditions are updated on 31/07/2023.